Policies

Policies

DELIVERY CHARGES
The above pricing is F.O.B. at our Phoenix Yard. A 20% – 25% delivery charge will apply to all orders delivered within the greater Phoenix Metropolitan area with a $90.00 minimum charge. Delivery charges include delivery and unloading of most items at the job site. Placement of items is up to the discretion of the driver. Please call in advance for quotes on placement at the jobsite if required. All orders including benches are subject to a $105.00 minimum delivery charge & orders including a table set are subject to a $115.00 minimum delivery charge. Please call for a quote on volume orders. Palletizing & freight costs for out of town orders will be quoted per order. Please feel free to call our office with any questions regarding deliveries or out of town shipments.

COLORS
12 Standard integral colors are available as shown in our Design Cast catalog. Sandblast finish will alter color appearance. Colors and finishes as shown are approximate and vary. Custom colors are available on a per-project basis. Minimum batch of 675 lbs. Call for details. (Adobe, Sedona & Buff are only available in 675 lb. orders or greater.)

FINISHES
All of our standard products contain air pockets due to our production process. Flat surfaces and benchtops are relatively free of any air pockets and more smooth than the vertical sides of our products. Planters can be planted in without sealing, but if total waterproofness is desired, we recommend sealing of the interior with asphalt emulsion. (Henry’s #107 for example). This can be provided at a 15% upcharge from the above pricing. A sandblast finish can be provided at a 15% upcharge from above pricing. All tables and benches, scupper bowls, spheres, waste / ash receptacles & fire tables / bowls include concrete sealant, and other items can be sealed at a 15% upcharge.

RETURNS
Items ordered and returned will be charged a 25% re-stocking fee, provided they are in original saleable condition. Blemished items are sold as-is & are not returnable. Special order / non-inventory items are produced on a custom basis only and require a 100% Non-Returnable Deposit and are not returnable for refund or credit. Any items ordered with asphalt emulsion, concrete sealer, or with a sandblast finish are not returnable for refund or credit.

WARRANTY
All Design Cast products are warrantied for (1) year from the date of delivery or pick-up against any manufacturing defect. Small stress cracks and surface crazing are a natural occurrence in concrete and are not covered by warranty. Damage from vandalism, misuse, fire use, saltwater pools, subfreezing temperatures or neglect is not covered by warranty. Warranty work will be performed upon receipt of all of the following; (1) Photo’s that display evidence of a manufacturing defect or structural failure. (2) Original order information including sales order or invoice number.

STORAGE
Orders that are not accepted within 30 days of their original ship date will be assessed a $65.00 per week storage fee. The original ship date is the date agreed upon by the customer & any representative of Phoenix Precast Products. This includes but is not limited to shipping department personnel, inside & outside sales representatives, and customer service reps.

A: You need to refuse the delivery, write damaged on the driver’s paperwork and contact us asap. We will request a copy of the driver’s paperwork showing it was signed for damaged and get another order processed for replacement. 

NON-INVENTORY ITEMS ARE Considered SPECIAL ORDER ITEMS AND ARE NOT RETURNABLE FOR CREDIT.